A quick post, regarding a problem I was having with Office 2007 and how it was solved. I had a client with a problem of Page Numbers not showing up correctly. The error received was the following:
Word cannot open this document template. (drive_letter:\…\1033\Building Blocks.dotx)
Fortunately Microsoft has a KB Article about this very error. This involves two fairly straightforward steps.
- Moving “%userprofile%\Application Data\Microsoft\Document Building Blocks\1033\Building Blocks.dotx” out of that folder and restarting Word. Causing Word to grab the (hopefully uncorrupted) one from “%programfiles%\Microsoft Office\Office12\Document Parts\1033” and work cheerfully again.
- Removing/renaming both Building Blocks.dotx files listed above and running an office repair through appwiz.cpl (Programs in Control Panel).
Interestingly enough neither worked even after going through once more. I even tried a complete uninstall and the problem persisted. What I soon noticed though, is that creating a new user profile and testing it out, it worked just fine. This meant it was profile related, and all the uninstalls you (and I) previously did were worthless!
The step I wish I had seen from microsoft after those would have been:
- Log into the affected user and REMOVE the Office Registry Keys in HKEY_CURRENT_USER. The exact path being: HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word
Be prepared to lose any word customizations, but I find that most users would not find this to be a problem. Just back up the keys beforehand. If that does not solve it, you could try traversing up the tree a bit and deleting the Office key.