After a client had pointed out that a “Replace Roller” notification had come up on a CP2025 printer I wondered which roller it was talking about. Did it need a new roller kit? Transfer roller? Hm. I headed on over to HP Support for this printer (here) and lo and behold, the error was not listed in the panel notifications list. Users often mess up error messages when reported, but knowing my client I knew something else was up.
Google links to a thread on HP’s old support forum, and you get greeted with a notification and not the actual content, or a simple link to the new content (they ported everything over to new forums). After some frustrating digging around the clumsy interface the original thread is here.
Same issues with them, if restarted it will work again for a period of time. One of the users thinks its linked to the bottom tray becoming empty.
Currently I’m going to try upgrading the Firmware. There was a new firmware released in Feb 2011, so there’s a good chance something like this was resolved. After all, if you are using the out of the box firmware, your likely stuck with something raggedy from 2008.
Here’s the latest firmware, goodluck!
7/30/2012 – Since the latest firmware was put in place in 2011, I have not had this issue happen!